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Delivery of Accessories
- For North America: Mjölk offers carrier calculated shipping for products listed on our online webshop via DHL and Canada Post.
- For Furniture/Lighting Orders: we regret that we cannot offer a shipping quote via the webshop at time of purchase. Customers will be notified of shipping quote based on their desired delivery location. See below for more details.
- For International Orders: please contact us via email for a shipping quote, if you aren't able to access one when checking out.
- For more expedient shipping: please contact us via email, additional charges will apply, and we cannot guarantee shipping speed.
Mjölk aims to pack and ship each order within 1-2 business days of purchase – usually same day but no packages are mailed on Saturday or Sunday. All lead times shown are estimates through third party shipping companies Canada Post and DHL, and Mjölk is not responsible for any delays. Shipping timelines may be longer for destinations in rural areas.
For customers who live outside of Canada, Mjölk is not responsible for any import taxes or duties imposed by the country of import.
Delivery of Furniture
Furniture ordered via the website will be subject to delivery fees, as well as duties and taxes if you are outside of Canada. A sales representative will follow up with a customized quote (our website cannot provide shipping quotes at this time). Basic delivery is curb side. If you require alternative forms of delivery, please contact your sales representative to discuss options and pricing. White glove service, which includes removal of packaging and assembly is an option. We also offer a more affordable service which includes delivery of furniture to desired location inside home/office, but no removal of packaging or assembly.
When custom furniture arrives at the Mjölk showroom, the customer has a responsibility to arrange delivery of the item within 7 days of arrival. A 5% holding fee will be applied for items not picked up after 7 days and for every week thereafter until item is picked-up. Mjölk is not responsible for any damages that occur after the initial 7 days. Holding fees must be collected before scheduling delivery.
Damaged furniture must be notified within 24 hr of receiving. We are not liable for damages after 24 hours. Images of all packaging and damaged goods must be submitted for a claim. It is the customer's responsibility to check goods upon arrival. If customer is storing goods and not opening them immediately, all claims are void and Mjölk is not responsible.
When you order several items, some may be available sooner than others. You can call to arrange pick up or delivery of partial orders, but additional delivery fees will apply.
When picking up product from our store, our team will be happy to help you load smaller items into your vehicle as best we can but we recommend having delivery for large scale items. You are responsible for securing it for safe delivery to your home. If choosing to pick up, please remember you will be responsible for assembly of all product.