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Made To Order
Special Order and Made-to-order items require a minimum 50% paid deposit upon ordering.
There is a 24-hour grace period where the buyer can cancel the order less a 3% processing fee. After 24 hours the deposit is non-refundable.
All orders placed online require payment in full.
Lead Time - Typical lead time for made to order pieces is 14 weeks. Please ask your sales representative for lead times for specific items.
Mjölk is not responsible for any delays in production, shipment or customs. Please remember that these items are shipping from far away, and are mostly sent via sea, which takes approximately one month, on top of production time.
Variations - Upholstered items and carpets are produced in different dye cycles, which means the same sofa in the same upholstery can be visually different. Materials such as wood or concrete may have natural inconsistencies in grain or pattern. Mjölk is not responsible for textile and natural variations.
Delivery Furniture items ordered through the website are delivered curbside. If you require alternative forms of delivery please contact your sales representative to discuss options and pricing.
Please let us know if you require white glove service, which includes removal of packaging and assembly. We also offer a more affordable service which includes delivery of furniture to desired location inside home/office, but no removal of packaging or assembly.
When custom furniture arrives at the Mjölk showroom, the customer has a responsibility to arrange delivery of the item within 7 days of arrival. A 5% holding fee will be applied for items not picked up after 7 days and for every week thereafter until item is picked-up. Mjölk is not responsible for any damages that occur after the initial 7 days. Holding fees must be collected before scheduling delivery.
When you order several items, some may be available sooner than others. You can call to arrange pick up or delivery of partial orders, but additional delivery fees will apply.
When picking up product from our store, our team will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home. If choosing to pick up, please remember you will be responsible for assembly of all product.