Made to order pieces that are ordered in the showroom require a 50% paid deposit upon order. There is a 24-hour grace period where the buyer can cancel the order at no cost. After 24 hours the deposit is non-refundable. All orders placed online require payment in full.

Lead Time

Typical lead times for made to order pieces can vary, a standard estimate ranges between 8–14 weeks, please ask your sales representative for lead times on a specific items. Mjölk is not responsible for any delays in production, shipment or customs. Please remember that these items are shipping from far away, and are mostly sent via sea, which takes approximately one month, on top of production time.


Upholstered items and carpets are produced in different dye cycles, which means the same sofa in the same upholstery can be visually different. Materials such as wood or concrete may have natural inconsistencies in grain or pattern. Mjölk is not responsible for textile and natural variations.


Furniture items ordered through the website are delivered curbside. If you require alternative forms of delivery please contact your sales representative to discuss options and pricing.

You may pick up your product from our shop in Toronto or, can choose the convenience of purchasing our professional delivery services (if available in your area). 

We require Toronto customers to take possession of ordered product within 7 days of landing. A holding fee of $50 per week will be applied for orders held over 7 days. Mjölk is not responsible for any damages that occur after the initial 7 days. Holding fees must be collected before scheduling delivery.

When you order several items, some may be available sooner than others. You can call to arrange pick up or delivery of partial orders, but additional delivery fees will apply.

When picking up product from our store, our team will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home. If choosing to pick up, please remember you will be responsible for assembly of all product.